# A daily order fulfillment checklist

> A simple routine for checking payment, preparing parcels, updating fulfillment, and handling exceptions.

Canonical: https://mercanest.net/blog/order-fulfillment-checklist/

Markdown: https://mercanest.net/blog/order-fulfillment-checklist.md

## Begin with payment and order status

Review new orders in one place. Separate orders ready to pack from orders that require a payment check or customer response. For cash-on-delivery orders, follow the collection process you agreed with your delivery provider.

## Check the details before packing

Confirm the product option, quantity, shipping address, and any customer notes. Handle substitutions or stock problems before dispatch. A short review now avoids a more expensive return later.

## Keep fulfillment updates together

Record the steps you complete and add the available delivery information to the order. A shared timeline helps another teammate understand what has already happened without asking for a separate update.

## Close the loop on exceptions

Review delayed shipments, returns, and refund requests separately from new orders. Give each exception a clear next action and owner. Finish the day by checking the orders that still need attention.