# Refunds and cancellation

> Request a refund within 21 days of your first paid Mercanest subscription charge. See what is covered, how to cancel, and how to contact support.

Canonical: https://mercanest.net/refund/

Markdown: https://mercanest.net/refund.md

Last updated: 2026-10-29

[Terms of service](/terms/) · [Privacy policy](/privacy/) · [Refunds and cancellation](/refund/)

## 21 days from your first paid charge

Request a full refund within 21 days of your first paid subscription charge. Renewal charges are not covered by this first-charge refund policy. This applies to the first paid monthly or annual subscription charge for your business account. The 21-day window starts on the date of that charge, not on the date you sign up or begin a free trial. Request the refund within that window. Changing plans, opening another store, or restarting a subscription does not create a new first-charge refund window.

## How to request your refund

Email support using the link on this page with the subject Subscription refund. Include the email address associated with your business account and the invoice reference or charge date. We will confirm the request and review the relevant charge. Do not email passwords, full card numbers, or identity documents. If you want to stop future renewals as well, cancel your subscription or ask us to help with cancellation in the same message.

## What is covered

An eligible request receives a full refund of the first Mercanest subscription charge to the original payment method. Renewal charges, subsequent subscription charges, and plan-change charges are outside this first-charge policy, except where applicable law requires otherwise or a charge was made in error. Contact us about a duplicate, incorrect, or unauthorized charge so we can investigate it.

## What is separate

Fees billed by independent payment processors, domain registrars, or other connected providers are subject to those providers' refund policies. Products purchased from a store using Mercanest are sold by that store's operator. Contact the seller about its product returns, shipping, or order cancellation; this policy covers Mercanest software subscriptions.

## Cancel a trial or stop renewal

Once the app is available, the business account owner can open Settings → Plan and use the billing portal to cancel. Cancel before the 14-day trial ends to avoid the first subscription charge, or before the next renewal to prevent another charge. The portal shows the effective cancellation date. If you cannot access billing, contact support for help. Cancellation does not automatically request a refund, and a refund request does not by itself stop future renewals.

## After a refund is approved

We will confirm the refund and any resulting changes to paid access by email. Your payment provider or bank controls when the credit appears on your statement. Ask support for an update if you need help locating it. Any mandatory rights you have under applicable law remain available; this policy does not limit them.

## Current availability

This policy is provided by Mercanest LLC. Public app signup is coming soon, and this marketing website does not currently accept subscription payments. The policy will apply to eligible paid subscriptions when subscriptions become available.

## Contact and company details

Mercanest LLC. A limited liability company registered in Wyoming, USA.

Registered office and mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

[support@mercanest.net](mailto:support@mercanest.net)