A daily order fulfillment checklist
A simple routine for checking payment, preparing parcels, updating fulfillment, and handling exceptions.
Begin with payment and order status
Review new orders in one place. Separate orders ready to pack from orders that require a payment check or customer response. For cash-on-delivery orders, follow the collection process you agreed with your delivery provider.
Check the details before packing
Confirm the product option, quantity, shipping address, and any customer notes. Handle substitutions or stock problems before dispatch. A short review now avoids a more expensive return later.
Keep fulfillment updates together
Record the steps you complete and add the available delivery information to the order. A shared timeline helps another teammate understand what has already happened without asking for a separate update.
Close the loop on exceptions
Review delayed shipments, returns, and refund requests separately from new orders. Give each exception a clear next action and owner. Finish the day by checking the orders that still need attention.
